Privacy policy

The Beauty Ritual is committed to protecting your right to privacy as a user of our online documents. It is our policy to respect the privacy of private communication. The information you provide to us will be held for The Beauty Ritual servers based in the Country of India. However, certain data may be transferred outside India to trusted third-party service providers in compliance with applicable laws and subject to appropriate safeguards. We collect information about our users in order to help us continually improve the products and facilities we offer and so that we can enter into commercial arrangements, including the sale of advertising space.

We appreciate the confidence You invest in us and understand how crucial secure transactions and information privacy are. This Privacy Policy describes how The Beauty Ritual (collectively “The Beauty Ritual/we/our/us”) collect, use, share or otherwise process of users personal information (collectively “Users/You/Your”) through The Beauty Ritual’s website (hereinafter referred to as the “Platform / Website”). This Privacy Policy only relates to the The Beauty Ritual’s Website and does not extend to Your use of the Internet outside of the The Beauty Ritual Website.

Your personal information will primarily be stored and processed in India and may have data protection laws that are different from those that apply in the country in which You are located. 

You expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions by visiting this Platform/Website, providing Your information, or using the product/service. You also expressly agree to be governed by the laws of India, including but not limited to the laws governing data protection and privacy. Please refrain from using or gaining access to our Platform if You disagree.

What Data Do We Collect?

We aim to keep personal data collection and storage to a minimum. We collect and use the following personal (and non-personal) data:

  1. Your registration and payment information;

  2. Customer name;

  3. Company name;

  4. Email address;

  5. Address;

  6. Telephone number;

  7. Your orders and purchase history;

  8. Your IP address.


Collection of Your  Personal Data

“Personal Information” shall mean the information which identifies the User, name, identification number, email address, age, gender, phone number or any such above mentioned data provided to us at the time of registration or any time thereafter. Personal information may include “sensitive personal information or data” as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and in this context, includes passwords or any financial account information provided by You during registration.

We do not monitor Your use of the Internet, but we do use cookies and similar technologies, including web analytics, to monitor Your use of the Platform. This information is not stored alongside Your personal data and will only be used on an anonymous, aggregated basis. When You use our Platform/Website, we collect and store Your information which is provided by You from time to time. In general, You can browse the Platform without telling us who You are or revealing any personal information about Yourself. Once You give us Your personal information, You are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product or feature on the Platform/Website.

We may track Your search behaviour, preferences, and other information that You choose to provide on our Platform/Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that You just came from (whether this URL is on our Platform or not), which URL You next go to (whether this URL is on our Platform or not), Your computer browser information, and Your IP address.

When You create an account, transact with us, or take part in an event or contest, we may ask You for Your personal information (including Your email address, delivery address, name, phone number, credit card or debit card information, and details of other payment instruments). Some areas of our Platform allow You to explore without registering, but other activities (such placing a purchase or using our online content or services) do require registration. We send You offers based on Your past purchases and interests using the information provided by You on our Platform.

We will collect the information You give us if You choose to leave feedback on the Platform or the social media accounts we maintain, or if You choose to use a feature similar to shopping on the Platform/Website. As permitted by law, we keep this information as long as it’s required to settle disputes, offer customer support, troubleshoot issues, or conduct internal research and analysis.

If You send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about Your activities or postings on the Platform, we may collect such customer interactions and support records.

If You enrol into any type of Program or similar programs offered by The Beauty Ritual Platform, we will collect and store Your personal information such as name, contact number, email address, communication address, date of birth, gender, pin code, demographic and lifestyle information which is provided by You to The Beauty Ritual or a third-party business partner or service provider that operates online/offline establishments or platforms. The Beauty Ritual shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request You to read their privacy policies prior to disclosing any information.

What Do We Use Your Data For?

We use Your personal data for the following purposes:

  1. Providing and managing Your account and/or subscription(s).

  2. Supplying You with information, documents, forms, and other content either through the Website or by email. You can control Your email preferences from ‘My Account’ and can opt out of our newsletters and bulletins when You register (or at any time thereafter). Please note that some emails are an integral part of the service You sign up for when registering with The Beauty Ritual and cannot be opted out of and that by registering, You are consenting to us using Your personal data to send such emails. We will never send You any spam and always aim to ensure that our emails will be genuinely useful to recipients.

  3. Communicating with You. This may include responding to emails or calls from You.

  4. Building up a profile of Your interests and preferences based on Your download history.

We process Your personal data based on Your consent and for legitimate uses as permitted under applicable Indian laws, including for providing our services, complying with legal obligations, and improving user experience. 

Our use of Your personal data is limited to that which is reasonably required in order to provide our service to You and to make improvements to that service which benefit both us and You. We do not use Your personal data for any reasons not stated in this Privacy Policy and never use it in an excessive manner that is disproportionate to our aims of providing and improving our service or in a way that is contrary to Your interests.

We only collect information that is necessary to provide our services. We do not access Your device features such as contacts, messages, or media without Your explicit permission. 

We identify and use Your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify You and to gather broad demographic information.

We will occasionally ask You to participate in optional surveys conducted either by us or through a third-party market research agency. These surveys may ask You for personal information, contact information, date of birth, demographic information , attributes such as Your interests, household or lifestyle information, Your purchasing behaviour or history, preferences, and other such information that You may choose to provide. The surveys may involve collection of voice data or video recordings, the participation of which would purely be voluntary in nature. 

We use this data to tailor Your experience at our Platform, providing You with content that we think You might be interested in and to display content according to Your preferences.

How Long Do We Keep Your Personal Data?

The personal data that You provide when registering is retained until You ask us to delete it. If You wish to delete Your account, You can do so using the ‘Delete My Account’ link in ‘My Account’. Download histories are retained indefinitely, however when an account is deleted, this information cannot be used to identify You. Deleted accounts cannot be reactivated.

We also retain records of subscriptions and transactions for accounting purposes. Personal data contained within emails sent to us will be retained for as long as we reasonably require it. Questions relating to our content along with our answers to those questions may be retained unless You ask us not to in order to facilitate answering similar queries in the future, whether from You or from others. We also retain certain communications to aid in the conduct of potential future legal claims.

Do We Share Your Personal Data?

We may share personal information internally within The Beauty Ritual and its affiliates and with other third parties if needed for purposes of providing products and services offered by them, such as-

i) We may disclose Your personal information to third parties, such as business partners and service providers. This disclosure may be required for us to provide You access to our products and services; for fulfilment of Your orders and services required; for enhancing Your experience; for providing feedback on products and services; to collect payments from You; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyse data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services. We do not disclose Your personal information to third parties for their marketing and advertising purposes without Your explicit consent.

ii) We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement agencies, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of Your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or reorganization, amalgamation, restructuring of business. Should such a transaction occur then the other business entity (or the new combined entity) will also be required to follow this Privacy Policy with respect to Your personal information.



What Are Your Rights?

  1. The right to be informed about our collection and use of Your personal data (as described in this Privacy Policy).

  2. The right to access Your personal data by means of a subject access request (see below).

  3. The right to have Your personal data rectified if any of Your personal data held by us is inaccurate or incomplete. You can do this either by contacting us or by clicking on the ‘Change My Details’ link in ‘My Account’.

  4. The right to erasure (also known as the right to be forgotten). You can exercise this right either by contacting us or by clicking on the ‘Delete My Account’ link in ‘My Account’. Please note that if You delete Your account, it will be deleted immediately and if You have an active subscription, that subscription will be cancelled. Refunds are not available. If You wish to ensure that we delete data such as accounting data or emails from You, please contact us.

  5. The right to withdraw consent to our processing of Your personal data for particular purposes. Email preferences can be changed using the ‘Email Preferences’ link in ‘My Account’. Using this link You can opt-out of our newsletters. For further information, please contact us.

  6. The righ to grievance redressal.


How To Contact Us?

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we provide clear and accessible mechanisms for users to raise complaints and seek redressal. 

To contact The Beauty Ritual about anything to do with Your personal data and data protection, including to make a subject access request, please use the following details and we will respond as soon as possible:

  1. Email: [∙]

  2. Telephone: [∙]

  3. Postal Address: [∙]


Cookies

We use data collection devices such as "cookies" on certain pages of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. You may refer to our Cookie Policy for details on the same. 

Security Precautions

We maintain reasonable physical, electronic and procedural safeguards to protect Your information. Whenever You access Your account information, we offer the use of a secure server. Once Your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications after setting up an account with us via our Platform. If You do not wish to receive promotional communications from us, then unsubscribe/opt-out through email.

You may withdraw Your consent to the processing of Your personal data at any time.

You can do this by:

  • Clicking the “unsubscribe” link in marketing emails

  • Updating Your account settings (if applicable)

  • Contacting us at [∙] 

Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.

Children Information

Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If we become aware of such data, we will delete it.

Data Retention

We retain Your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to You if we believe it may be necessary to prevent fraud or future abuse, to enable The Beauty Ritual to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain Your data in anonymised form for analytical and research purposes.

Your Consent

By visiting our Platform or by providing Your information, You consent to the collection, use, storage, disclosure and otherwise processing of Your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. 

If You disclose to us any personal information relating to other people, You represent that You have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

We (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, service providers and other third parties) will send You promotional communications via Short Message Service (SMS), call and/or e-mail for the purposes specified in this Privacy Policy, only if You have opted in to receive such communications. You may opt out at any time.

Governing Law and Jurisdiction

The Courts in India alone shall have exclusive jurisdiction for all and any matters arising out of or concerning or relating to or touching this Policy.

In the event that any dispute arises between the Parties in connection with this Policy, the Parties shall conduct negotiations in good faith to solve such dispute. If mutual resolution cannot be reached within 15 (fifteen) days after the commencement of such negotiations, the Parties shall refer such dispute to a sole arbitrator. The arbitration proceedings shall be governed in accordance with the Arbitration and Conciliation Act, 1996 and rules framed thereunder. The venue, place and seat of the arbitration shall be Surat, Gujarat and the language of the arbitration proceedings shall be English or Hindi or Gujarati. The award rendered shall be in writing, and shall set out the reasons for the sole arbitrator’s decision. The award shall allocate or apportion the costs of the arbitration as the sole arbitrator deems fair. Any award made in such arbitration will be final and binding on the Parties. This Policy, and the rights and obligations of the Parties shall remain in full force and effect pending the award in such arbitration proceeding, which award, if appropriate, shall determine whether and when, any termination shall become effective. 

Changes To This Privacy Policy

We may change our Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be notified to You the first time You login to The Beauty Ritual after the changes have been made.

Disclaimer

In case any personal information is shared by You with us, which is not requested by us during registration, (whether mandatory or optional), we will not be liable for any information security breach or disclosure in relation to such information. If You have any questions regarding this Policy or the protection of Your personal information, please contact our data protection officer/grievance officer.