FAQ

Everything you need to know, in one place.
From ingredients to usage and care, our FAQ makes your routine simple, clear, and effortless.

SHIPPING AND ORDERS

Where do you ship?

We currently ship across India.
How long will my order take?

Most orders arrive within 7-10 working days, depending on your location.
How do I track my order?

Will my product melt in the heat?
Will my product melt in the heat?

We’ve designed everything keeping real weather in mind, but if it gets too warm, just let it settle and keep it in a cool dry place. It’ll be good as new.

DELIVERIES , RETURNS AND REFUNDS

Can I return a used product?

For hygiene reasons, we’re unable to accept returns on opened products.
What if something goes wrong with my order?

We’re so sorry about that — please reach out to us within 48 hours of delivery with clear images at

  1. 📩 [pragyajanvitbr123@gmail.com] or via our support page contact us
  2. You can also review our full policy here: []

We’ll make it right, as quickly as possible.
Can I cancel my order?

Only before it ships. After that, it’s already on its way to you.
When will I get my refund?

Within 5–7 working days after approval.
Can I exchange an item?

Apologies, we currently don’t offer exchanges.

OUR PRODUCT

Are Butter Tints retractable?

No, only dispense the amount of product you need as it does not twist back down.
Are Butter Tints scented/flavoured?

Yes, there is a very subtle scent of vanilla and coconut. You’ll like it.
Are Butter tints suitable for all skin types?

Yes — our formulas are designed to work across all skin types, tones, and textures.
Are your products tested?

Every product is tested, worn, and refined over time to ensure it performs in real life.
Do your products contain SPF?

Selected products include SPF for everyday protection — details are mentioned on each product page.

SUSTAINABILITY

What do you mean by sustainable or upcycled ingredients?

We choose ingredients that are not only effective, but also responsible. Many of our ingredients are upcycled — sourced from materials that would otherwise go to waste, giving them a second life in your routine.
Do I need to throw away the outer box?

Not really.We designed our outer packaging to be reusable, not disposable.

Instead of throwing it away, you can repurpose it in simple ways — to store small essentials, organize your space, or just sit pretty on your shelf. Because every packaging deserves a second life.